FAQS - ECSS | King Shaka Airport Taxi & Umhlanga Cabs

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CAN I OBTAIN A QUOTE PRIOR TO TRAVEL?

Yes, if you contact us we are able to provide a rough estimate of your fare or click here
.
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CAN I BOOK A TRANSFER IN ADVANCE, REQUEST AN INVOICE & PAY VIA EFT?
Yes you can once you have emailed your requested details and done EFT payment, please email proof of payment.
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HOW MANY CAN FIT IN A CAB?

Up to 4 passengers on standard vehicles
. For larger groups and vehicles, please email us
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DOES EAST COAST SHUTTLE SERVICES SUPPLY SEAT BELTS?
Due to health and safety reasons, we do not supply baby seats / child restraints. However, customers are welcome to use their own.
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WILL I BE CHARGED A CLEANING FEE IF I DROP MY MILKSHAKE OR VOMITTED IN THE CAB!

Yes, We do not allow anyone to eat, drink or smoke in a cab. If the cab is spoiled, drivers may charge an additional “cleaning fee” of upto R500.
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CAN I REQUEST FOR SPECIFIC DRIVER?

Where possible, we will always try to meet our customers requests, however, it is only a request and is subjected to availability.
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I’VE HAD A BAD EXPERIENCE WITH THE DRIVER OR SERVICE, WHAT DO I DO?

By laying an official complaint with our management and they will handle all logged complaints.
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I DON’T HAVE ENOUGH MONEY, CAN I JUST COME INTO YOUR OFFICE TO PAY?
Please note that the driver needs to be paid immediately unless in the case of an account holder. Cash, debit or credit card facilities are available.
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I THINK I LOST MY PHONE IN A CAB. WHAT SHOULD I DO NOW?

Lost property is generally handed in to the office within 24 – 48 hours of being located. If property is left behind in a cab, the driver must be contacted immediately. Drivers have the right to charge a standard fare to return the item if requested. Alternatively, items may be left at our office for collection. (Items are kept for a maximum of six months, thereafter it will be donated to charity). Unfortunately we are not always able to locate missing property so we encourage passengers to take care and ensure they have all their belongings before exiting the cab. East Coast Shuttle Services cannot be held liable for any items lost / forgotten in our vehicles.
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CAN WE GET A DRIVER TO GO TO A SHOP FOR US AND DELIVER OUR GOODS?

No, East Coast Shuttle Services is a passenger transportation vehicle and no parcel / package will be allowed in our vehicles without being accompanied by the responsible person.
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IF THERE ANY OTHER ENQUIRIES AND OTHER INFORMATION THAT YOU NEED?
You will be able to reach us on 083 805 5705
/ 083 777 6075 or email us: ecss.taxi@gmail.com




 
 


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